ISO 9001
Paton Brown Ltd has recently joined the growing number of SME companies in the North West that recognise the importance of achieving this internationally recognised standard. The use of a quality management system ensures that Paton Brown has processes in place for all working practices and continually seeks improvement in all services offered to its customers to ensure that their needs and expectations are met. These procedures are subject to regular independent external audits as a safeguard to ensure that good practices are maintained or developed further.
ISO 14001
Paton Brown Ltd has recently been awarded the ISO 14001 accreditation.
ISO 14001 is an internationally recognised standard which puts Paton Brown in a select group of companies who have introduced an Environmental Management System to reduce impact on the environment by recycling and efficient use of resources.
Environmental issues have now become a key part in all aspects of our lives and adding this to our ISO 9001 Quality Certificate proves that not only are we a company committed to quality and continuous improvement but also that we can do this within the framework of a commitment to the environment and green issues as well.
We are currently in the process of becoming accredited to the dual certification in the Forestry Management and Chain of Custody Standards:
• FSC (Forest Stewardship Council)
• PEFC (Programme for the Endorsement of Forestry Certification)
Please click here to view our Environmental & Corporate Social Responsibility Policy.
DMA
The DMA – The Direct Marketing Association (UK) is the trade organisation for all companies in direct marketing in the UK. It exists to promote best practice, and to develop the sector as a whole. They produce the DMA Census - a qualitative and quantitative analysis of the industry.
The DMA and its members are committed to promoting the self-regulation within the direct marketing industry. It is a condition of all membership that member companies of the DMA are required to adhere to the DM Code of Practice. The DM Code of Practice sets standards of ethical conduct and best practice and is administered and monitored by the independent Direct Marketing Authority. The Code has always and will continue to cover all forms of direct marketing.
The requirements of new legislation, such as the Data Protection Act 1998 and Distance Selling Regulations 2000, are also fully reflected in the Code. In addition to the Code, a number of Best Practice Guidelines set standards that are desirable to achieve.
We have an obligation to uphold at all times the British Code of Advertising Practice.
Our acceptance of work is based upon the understanding that all clients’ accept the codes of conduct of the advertising industries for list and database management.
The Quality standard for Mailing Production is a quality standard, like ISO or a kite mark, specially developed to test the expertise and procedures of mailing houses to cope with client needs in the modern mailing environment. Mailing houses have to achieve a qualifying standard and maintain that standard to reassure customers that best practice is being applied to their projects at all times. The scheme is overseen by the Royal Mail, the Direct Marketing Association and the Incorporated Society of British Advertisers (ISBA). Annual assessment and half yearly customer surveys ensure that standards are maintained or accreditation is withdrawn.
Paton Brown Ltd has been a QMP accredited mailing house since the scheme's inception.BPIF
The BPIF – British Printing Industries Federation is a business support organisation dedicated to improving efficiency and profitability within the print, packaging and graphic communication industries.It is one of the country’s leading trade associations and provides members with all the relevant information including, technological mapping studies reports, training courses etc to encourage members to make positive changes to plan for success.
Data Protection
Registered with the Information Commissioner under the Data Protection Act, we process all data confidentially and securely.
Paton Brown Ltd has a full range of technical and organisational measures including staff training to ensure data is protected.
Business Pledge:
