Returns Handling

Returns Handling


At Paton-Brown we understand that customers may want to send back a product that was not quite what they expected, and this becomes a returns and refund headache for you the retailer.

We can set you up with a P.O Box Returns Address that can be printed on the out-going label along with a unique number/barcode so if returned non-delivered it can be identified immediately and managed accordingly.

We would agree a returns procedure with you, whether it be freepost labels or courier collection, re-stocking, forwarding back to yourselves or photographs depending on their condition.
By offering a streamlined reverse logistics service you are helping to increase customer loyalty and satisfaction turning a difficult experience into a positive one.

Call the experts today and watch your online business soar 0161 672 5430 or email

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